FAQs

I need to return or exchange my order. What should I do? 

Please return the unused/new item to:  

Industrial Merchandise 

5231 Pennsylvania Avenue North 

New Hope, MN 55428 

USA 

*Include your order number, name and address  

*Indicate if you would like a REFUND or EXCHANGE  

*Indicate the desired exchange (size/color/style) 

When the returned item is received, your exchanged item will be sent or credit issued. A new shipping label will be generated with a new tracking number. Standard return shipping fees will be the responsibility of the customer and will be added to the order. 

How long will it take for my order to arrive?  

Orders placed within the continental United States typically take between 7-10 business days to arrive.  

International orders typically arrive within 7-21 business days.  

My order still hasn’t been shipped. What’s going on? 

Please allow up to 7 business days for your order to be fulfilled and shipped. If after 7 business days, your order is still not shipped, please email us at orders@onthebench.life  

I can’t find my tracking number. Where is it? 

Your order's tracking number can be found in your shipping confirmation email. You will receive a shipping confirmation email once your order has been fulfilled and shipped. Your order will not receive a tracking number until it has been packaged and shipped. 

My order could not be delivered and is being held at the post office. What does this mean? 

Please contact your local post office. Once we submit packages to the postal service, we no longer can control how the package is processed.  

If an attempted delivery was made by the postal service, they will provide additional details regarding how you can pick up your package or reschedule a delivery.  

The postal service attempted to deliver my order, but I wasn't home. What can I do? 

Please contact your local post office, or wait for additional directions from the postal service regarding your attempted delivery. Typically, the postal service will reattempt delivery the next day. Note that once we ship your order, we cannot schedule or reschedule deliveries for the USPS. 

How can I change my shipping address? 

If you entered an incorrect shipping address on your order, please email the correct shipping address to orders@onthebench.life and include your Order # in the subject line along with "Shipping Address Change."  

I ordered the wrong items. How can I change my order? 

Once your order has been completed, we cannot change the order. If you have ordered the wrong items and your order has yet to ship, please email orders@onthebench.life to cancel your order. We will fully refund you, and you will be able to place a new order with the correct items. 

How do I cancel my order? 

Please email orders@onthebench.life and include "Cancel Order #" in the subject line.  

Are prices in USD or CAD? 

Prices are listed in USD. Upon checkout, prices will be converted to your local currency.  

Do you have a size chart? 

Yes, our size chart can be found here 

A size chart for jerseys can be found below: 

jersey size chart

Youth Large is indicated as 10-12, however this size tends to run slightly small.  

Top Corns, League Leaders: Virgin Islands and Two Heads t-shirts are 100% soft-spun cotton and may shrink slightly upon washing and drying.  

What carrier do you use for shipping?  

Standard shipping is through USPS (United States Post Office).

Why do you ship through the USPS? 

While Olly and Jacob proudly hail from Calgary, there is a solid fan base across North America and internationally. We've evaluated prices and the most efficient option at this time is to work with a US-based supplier. After our research and comparison on shipping, we concluded there was only a slight difference on most items, and it was not enough to establish a second shipping station in Canada (at this time).  

I selected priority shipping. Why hasn't my item shipping yet? 

If you selected priority shipping, this is the method of shipping and will not necessarily expedite the order's preparation time 

For example, if a pre-ordered item that is not yet in stock is purchased, the priority shipping will apply once the order is processed and packed (and submitted to USPS). Additionally, if you need your order for an upcoming occasion or event, please give your order up to 7-10 business days to be packed, shipped and received.  

If your question cannot be answered here, please email us at orders@onthebench.life